Frequently asked questions — answered clearly.

Yes. Hotel consulting at Summit means we look at your presence, booking path and daily operations, then carry out the digitalization. That includes the website and marketing, SummitMoments for guests and SummitConnect for the team. Based in Saalfelden, for hotels in Salzburg, Austria and the DACH region.

Digital solutions for businesses connect online presence, guest/customer communication, internal workflows and digital content into one coherent whole — clearly structured and reliably usable in daily operations. The goal: tangible relief, more visibility and a professional experience for guests/customers — not technology for its own sake.

For businesses that want to elevate their digital presence, guest/customer communication, internal organization or technical implementation — with solutions matched to size, standards and daily reality. Our regional focus is Pinzgau and Salzburg; we work with businesses across the entire DACH region (AT · DE · CH).

Our scope covers websites and online presence, marketing and visibility, digitalization for businesses, guest/customer communication, internal process structures, checklists, templates and digital tools. Plus our own products — SummitConnect and SummitMoments — as well as custom apps and bespoke solutions for your business.

Yes. Beyond our own solutions, we design and build web apps and digital products aligned precisely with your business requirements, workflows and priorities — from initial concept to live, with one dedicated contact throughout.

SummitConnect eases internal operations: tasks, handovers and workflows in one place — less chaos, more time. SummitMoments makes offers visible and requestable for guests/customers — more upselling, fewer follow-ups. Both are built for daily use in your business.

Collaboration begins with a non-binding conversation about goals, scope and existing content. We then define services, timeline and implementation together — transparently, with one dedicated contact from the first meeting through to completion.

Pricing reflects the specific scope, content and technical implementation involved. We calculate transparently and individually — without hidden items and without rigid off-the-shelf packages. You invest only in work that is actually designed and delivered.

Digitalization for businesses means making information, communication, guest/customer content, templates and technical workflows clearer and easier to use every day — with measurable value: save time, grow revenue, ease the team.

Yes. We develop websites built to convert: clear content, professional presentation, strong mobile usability and clear booking or inquiry paths — so your business generates more direct inquiries and direct bookings online.

A digital guest directory centralizes essential content in one place — e.g. via tablet or QR code. Guests/customers find orientation faster; your team gains relief; visible extras increase upselling revenue.

Yes. We create templates, text modules and clear communication structures for the professional handling of online reviews — so responses can be written faster, more consistently and in the tone of your business.

Yes. This includes checklists, handover templates, staff information, digital overviews and working documents for reception, service and internal organization — practically structured for daily business, so your team saves time.

No. Our base and regional focus are in Pinzgau and Salzburg — however, we work with businesses across the entire DACH region (AT · DE · CH). Regionally rooted, active beyond the region.

We work with businesses across industries that want stronger digital results: websites, online presence, marketing, apps and operational digitalization. Our products SummitConnect and SummitMoments are especially strong in hospitality-related workflows — but the benefit is always the same: more revenue, less effort, happier guests/customers.

SummitConnect starts at €9 net per month. The written quote after the conversation is what binds, and it comes before anything starts.

SummitMoments starts at €13 net per month. Here too, the written quote comes before anything starts.

A website starts at €559 net, one-off, from an info page to a site with a hotel shop or booking. A server without maintenance starts at €12 net per month. Maintenance including the server is €29 to €149 net per month. SEO and the legal pages are included.

Ongoing support starts at €290 net per month. A campaign or a setup starts at €590 net, one-off. Ad spend runs separately through your own advertising account.

Custom software starts at €1,390 net, one-off. The right you receive in the work is set out in the quote and in the terms. If you only need part of a service, we calculate only that part.

No. The figures are starting prices, net, plus statutory tax where it applies. Only what the written quote agrees is billed.

SummitConnect is the software for the team: tasks, shift handovers, checklists, the handbook, staff planning and lost and found. SummitMoments is the digital guest directory: guest information, offers and guest requests, for example on an in-room tablet or via a QR code.

No. SummitConnect adds internal communication and the team's daily workflows. Reservations and the property system stay with the system the business already uses for that.

No. Guests open SummitMoments in the browser, on an in-room tablet or via a QR code. Nothing has to be installed.

On servers of Hetzner Online GmbH in Germany, inside the EU. We sign a data processing agreement with the hotel. The hotel remains responsible for employee and guest data.

With a no-obligation conversation or the free Digital Check. You then receive a written quote. One contact stays with you from the first meeting through to completion.

You answer questions on the website about systems, workflows and guest information. A first assessment is created in the browser. It is not an on-site review, not a forecast and not a quote. It does not sign you up to the newsletter.

Usually within one working day, and in person. Phone: +43 664 185 86 87. Email: service@summit-hospitality-solutions.com.

The website and communication are in German and English. The registered office is in Saalfelden am Steinernen Meer. We work with businesses in Austria, Germany and Switzerland.

No. Each area can be requested on its own. We calculate only the part you commission.

No. Technically required are language, session, time zone and the cookie choice. Live chat loads only if you accept all cookies. There are no analytics or marketing cookies.

The signup counts only after you click the confirmation link in the email. You can unsubscribe via the link in the newsletter or by email to service@summit-hospitality-solutions.com.

Summit Hospitality Solutions e.U., Manuel Bertsch, Stiftgasse 4, 5760 Saalfelden am Steinernen Meer, Austria. Phone +43 664 185 86 87, email service@summit-hospitality-solutions.com.

Email runs through IONOS in Germany. The website runs through Odoo S.A. in Belgium. SummitConnect and SummitMoments run at Hetzner in Germany. The address without www is encrypted and redirected to www by Cloudflare. Cloudflare sees only connection data, not forms, page content or email.

For hotels and lodging businesses that want a clearer presence, clearer guest information or clearer workflows for the team. The scope follows the business, not a fixed package. The focus is Pinzgau and Salzburg, and we work across the DACH region.